Joseph Gilbert

[email protected]

Strong systems and network administrator who has become devoted to cybersecurity. I use the practical knowledge from managing servers, services and networks to address cybersecurity issues and plan implementations to remediate those issues. I am currently studying to acquire the CISSP certification in order to more holistically address security concerns.

I enjoy restoring vintage PCs and playing old games on them in my spare time.

WORK EXPERIENCE

ELKHART COUNTY Elkhart, IN

Security Administrator February 2019-Present

  • Heavily utilizing Linux servers to host our own IT tools.
  • Administration of over 2k county employee user accounts in AD, DUO, O365 and various other 3rd party vendor accounts.
  • Supports a very broad range of departments and related software.
  • Updates/upgrades server operating systems.
  • Creates and modifies AD group policy as needed.
  • Explores new security methods and procedures.
  • Manages Palo Alto and Cisco firewalls.
  • Spearheaded implementation of Graylog to centralize all critical logs.
  • Implemented network and server monitoring.
  • Deployed self hosted Bitwarden for team password management.
  • Deployed FOG to simplify imaging of systems.
  • Maintains 24/7 critical systems for emergency services.
  • Collaborates closely with our SOC to address security concerns and plan remediation.

JOHNSON CONTROLS South Bend, IN

Service Technician April 2018-January 2019

  • Quickly adapted to servicing fire and security alarm systems.
  • Trained fellow technicians on how to best manage camera networks with best practices.
  • Found and fixed issues with IP camera systems.
  • Up-sold equipment to customers.
  • Resolved service tickets in a timely manner.
  • Assisted installation technicians.

MERCURY WIRELESS Ft Wayne, IN

Field Operations Technician Sept 2014 – March 2018

  • Heavily contributed to the development of training processes and procedures for field technicians
  • Trained newly hired field technicians and helped guide their development through their first year
  • Installed and serviced both Wireless and VOIP solutions for the residential and business market.
  • Outlined the set of tools, software and hardware all sales and technicians should use
  • Developed service and troubleshooting methods that would help increase customer satisfaction
  • Scouted and identified new tower sites that would help expand coverage to underserved markets
  • Identified key demographics and helped marketing target potential customers
  • Certified for tower climbing as well as the rescue of climbers in emergency situations
  • Created maintenance schedule and process for vehicles utilized by the field technicians

PC DIRECT Mishawaka, IN

PC Technician Nov 2013 – Aug 2014

  • Diagnosed, and repaired damaged or corrupted PC/Mac desktop and laptops computers
  • Interacted and communicated with customers on a daily basis to insure their needs were met
  • Repaired and refurbished components of all cell phone and tablet devices for customers
  • Designed, planned and implemented internal network models for customer locations
  • Serviced computer hardware and network equipment on-site for residential and business clients
  • Handled all in house warranty repair for computers and devices sold by PC Direct.
  • Maintained and serviced specialized bench machines that were used to diagnose computer hardware

EDUCATION

Various Certifications Home lab server cluster

REFERENCES

Available Upon Request